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Organisational Diagnosis

Our approach is founded on our Model for Organisational Integration. This defines organisational effectiveness as the ability to maximise results in the competitive external environment. Business excellence may be defined as the ability to sustain superior results over time.

Organisational Integration depends on four main factors

Organisational effectiveness is achieved when structure, processes and systems, culture and people are fully aligned to the organisation's business purpose and direction.

Organisational Effectiveness Questionnaire

This is designed to deliver a robust and practical diagnosis of an organisation's current reality in relationship to its desired competitive position. The Organisational Effectiveness Questionnaire produces a gap analysis between current reality and desired competitive position with respect to:

  • Business Purpose and Direction

  • Organisation Structure

  • Processes and Systems

  • Culture

  • People

Using the gap analysis, we work with you to prioritise the opportunities for improvement and develop strategies for change and actions for implementation. Qualitative research can be used to augment this analysis of organisational effectiveness. This involves conducting semi-structured interviews with executives and focus groups with managers and staff.

Summary of Organisational Research

Our diagnostic methods include Quantitative Research (questionnaires) and Qualitative Research (focus groups, semi-structured interviews). Typical research surveys we offer are:

  • Organisational Effectiveness: identifies current reality in relation to desired competitive position

  • Organisational Climate Surveys

  • Performance Management

  • Change, Readiness & Capability Surveys

  • Management Audits

  • Employee Surveys

Please contact us if you would like more information about organisational diagnosis or on any related topic.


For further information, please refer to our articles on:
Organisational Effectiveness and
HR's Role in Developing Organisational Effectiveness.

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