ORGANIZATIONAL DESIGN AND DEVELOPMENT

The Foundations for Success

Design and development can establish the foundations for success: an effective organization that maximises results in the external environment and is adaptable to changing economic and market forces.

Purposeful design creates the right business purpose and direction, ensures the right people are on board in an appropriate structure, with straightforward and efficient working processes in a unified culture that enables achievement and is fun and rewarding.

Development fosters renewal and innovation, constantly stimulating learning and a desire to do better than the last time. Our approach and expertise will help you to:

• Re-invigorate your business strategy and refocus on new market opportunities
• Build a robust Strategic and Cultural Framework to unify your organization around achieving results
• Develop Board and/or Executive Team effectiveness
• Align people and operating processes to business goals
• Shape an organizational culture that will sustain success

Using a mixture of face-to-face discussions, diagnostic tools, Workshops, Off-Sites, Away-Days and Work-Streams for implementing agreed actions, we work with you to improve effectiveness and performance.

Finding Opportunities: Diagnosing Effectiveness

You can use our Organizational Effectiveness Questionnaire (OEQ) to produce a robust and practical diagnosis of your organization.

The OEQ will provide you with a gap analysis between current reality and your desired competitive position for: business purpose and direction, organization structure, processes and systems, culture and people.

Using the gap analysis, we help you to identify and prioritise the opportunities for improvement, develop strategies for change and actions for implementation. If you want to go deeper into some topics, we can do further qualitative research. This involves conducting semi-structured interviews with selected managers and focus groups with staff.

You can use a Board Workshop or an Executive Team Off-Site to discuss the opportunities delivered by the Organizational Effectiveness Questionnaire. This may involve re-shaping or augmenting parts of your Strategic and Cultural Framework, such as:

• Business Purpose and Direction
• Strategic Goals
• Values (guiding principles)
• Performance Measures - Balanced Scorecard
• Competencies and Behaviours

A Workshop Programme to discuss and develop inspirational and team leadership can also be helpful in improving organizational effectiveness. Some specific things you may want to do are:

• Develop common purpose and your leadership approach
• Engage the right people and their contribution
• Build groups into teams
• Enhance management processes and performance management practice
• Shape culture and enable high performance

You will gain very considerable benefits in effectiveness by bringing the ‘hard’ aspects of management - goals, performance measures etc. - together with the ‘soft’ but tougher issues such as values, behaviour and engagement.

Business Performance Measures

To focus your organization on the achievement of results you will need a balanced set of performance measures. Common examples include: revenue generation, profitability, operational effectiveness, customer relationship management and people performance.

You may want to develop some measures particular to your business in addition to those above.  We can work with your managers in practical workshops to produce practical measures and link these to other management processes and tools you have e.g. strategic goals, business planning and objective setting.

To benefit the business by delivering results in all critical areas, a set of performance measures with their corresponding key performance indicators will be invaluable. For example, sales, customer care, cost management, people performance and innovation.

Accountabilities

Should you want to bring consistency to executive and managers’ accountabilities, we can help you develop a profile that will crystallise managers’:

• Strategic purpose of role
• Key accountabilities
• Competencies

Clear accountabilities enable executives, managers and professionals to prioritise their work to cover the important business activities and generate results.

Organizational Effectiveness Articles

HR in the 21st Century - A High Level Summary By Richard Nelson

Wednesday 4th May 2011 / 685 views

Employee Engagement

Monday 1st March 2010 / 1969 views

Culture, Strategy and HR, by Richard Nelson

Tuesday 2nd February 2010 / 1146 views

More Articles...

You Will Gain

• The foundations for success
• A re-invigorated business strategy focused on new market opportunities
• A robust strategic and cultural framework; values linked to business goals, capabilities linked to performance measures
• Unified and effective leadership
• People aligned to the achievement of business goals
• A culture to underpin high performance

To find out more about the Organizational Effectiveness Questionnaire contact us.